Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note that you must notify us within 14 days of receiving your item, and the item must be returned within 14 days after your return request is approved.

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition that you received it
  
• Unused and unworn
  
• With tags (where applicable)
  
• In its original packaging
  
• Accompanied by the receipt or proof of purchase

How to Start a Return

To start a return, please contact us at tracey@thehusedit.com.

Returns should be sent to:

The Huse Edit
The Shealing
Ewhurst Lane
Northiam
Rye
England
TN31 6PA

If your return is accepted, we’ll provide instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us anytime at tracey@thehusedit.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

• The item is defective
  
• The item is damaged
  
• You received the wrong item

We’ll assess the issue and work to make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
  
• Custom or personalised products
  
• Personal care goods (such as beauty products)
  
• Hazardous materials, flammable liquids, or gases
  
• Sale items
  
• Gift cards

If you’re unsure whether your item is eligible for return, please contact us before purchasing.

Exchanges

The fastest way to exchange an item is to return the original item. Once your return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must be unused, in their original condition and packaging, with proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at tracey@thehusedit.com.